Help & support

Restore your access

Open Your access and choose Restore Purchases using the original Apple Account. A restored trial keeps its original end date. A full unlock is a one-time purchase with no subscription to cancel.

Apple handles refund requests.

Export or restore your records

Open Settings and choose Export restorable archive, Export CSV or Import Steady archive. JSON restoration previews conflicts before you save; Keep current is the default. Restore Purchases restores billing access, not health records.

Protect your records

Optional app lock uses Face ID, Touch ID or your iPhone passcode. Anyone who can authenticate on your iPhone can unlock Steady. App lock does not encrypt exported copies.

Something went wrong

Keep your device and existing backups or exported copies if records seem missing. Avoid deleting or reinstalling the app as a first troubleshooting step. The app’s Settings → Help & support includes offline help.

Contact support

For help with the app, email [email protected].

Include your app version, iPhone model, iOS version and the action that failed. Please avoid sending health records, private notes, unredacted screenshots or payment details.

A human will reply within two business days.